Today's Coming Crisis Movie

Friday, April 29, 2011

'If you don't stop shouting we won't send an ambulance': What 999 operator told frantic Mother after Georgina Rudd, 15, suffered brain haemorrhage

An angry mother has described how she was warned by 999 operators that an ambulance would not be sent to help her collapsed daughter unless they stopped shouting.

Paula Rudd had to wait an hour and fifteen minutes for an ambulance for her daughter Georgina who had suffered a brain haemorrhage.

Mrs Rudd, who is medically trained, said her daughter had a grey complexion and complained of feeling sick, having a pounding head and neck pain.

She said: 'Anyone who has a daughter who is unconscious for nearly an hour would be hysterical.'

Miss Rudd, a radiographer at the Queen's Medical Centre in Nottingham, imediately phoned her GP who advised her to call for an ambulance.

Miss Rudd first called 999 from her home in Ilkeston, Nottinghamshire, at 9.30am.

'They asked me three questions and said I needed to speak to a triage nurse,' the 44-year-old said.

'I said I was medically trained and needed a doctor or an ambulance straight away.'

She said she was rung back by a nurse and told an ambulance would be with her as soon as possible.

While her mother was on the phone, Georgina was in the bathroom, moaning in pain.

After Miss Rudd hung up, she went back to Georgina, who had by then fallen unconscious.

'She was foaming at the mouth, her eyes were in a rolled-back position and she was groaning. I put her in the recovery position, then went to get the phone again.'

Miss Rudd first phoned the number on which she had been called by the nurse, but when that wasn't answered, she dialled 999 again.

'They told me I had to go through it again, so I said she was unconscious and not responding to anything, that there was something seriously wrong and I needed an ambulance.

'They just said an ambulance would be with me very soon. I was just so desperate.'

After ending the second 999 call, just after 10am, Miss Rudd called Georgina's dad, Edward Rudd. When he arrived, at about 10.20am, he made a third emergency call and was allegedly told that if Miss Rudd did not stop shouting, they would not get there at all. Read More