Sunday, January 13, 2013

Simon Read: Complaints are soaring, but the banks still aren't listening

Have we become a nation of moaners? News this week that the Financial Ombudsman Service is being forced to recruit an extra 1,000 staff to cope with its increasing workload of complaints, could lead some to believe that we have.

But I reckon the opposite is still the case, and we still don't complain enough about shoddy service and being sold rubbish products.

The Ombudsman is anticipating a massive rise in complaints this year. The service says it expects to answer 2.2 million consumer enquiries in 2013-14 compared with 1.3 million last year.