Wednesday, January 18, 2012

Facebook, AT&T, Netflix and Goldman Sachs top list of '10 most hated companies in US'

Users think Facebook invades their privacy, AT&T has the lowest customer satisfaction of any wireless provider, Netflix squandered its goodwill with a 60 percent price hike and Goldman Sachs has become the face of corporate greed, according to a report that lists the 10 most hated companies in America.

Some of the country's highest-profile corporations are on the ranking, which is based on several criteria, from customer satisfaction survey data to profits to public and political reputation.

The list includes companies that are bankrupt (American Airlines), failing (Sears) and in trouble with regulators (Johnson & Johnson). Read More

The website 24/7 Wall Street listed these 10 companies in no particular order. Also included are a summary of the reasons given:
  • Facebook: For privacy and customer service concerns
  • American Airlines: A recent bankruptcy and the lowest customer satisfaction in the airline industry
  • AT&T: The worst-rated customer service, the lowest customer satisfaction and a failed bid to take over T-Mobile
  • Nokia: Poor stock performance and a slipping share of the mobile handset market
  • Goldman Sachs: High profits during hard economic times and a host of government accusations made Goldman the object of anger for the Occupy Wall Street crowd
  • Best Buy: Canceled online orders just before Christmas and low customer satisfaction
  • Bank of America: A widely-publicized attempt to charge a $5 debit card fee, poor customer service ratings and legal trouble from the federal government and other financial service companies
  • Johnson & Johnson: The drug maker has reportedly had contamination and quality control problems in several of its medications, including Tylenol
  • Sears: Declining sales, poor online shopping customer satisfaction and a newly announced plan to close 120 stores
  • Netflix: A surprise 60 percent price hike and difficulty re-branding products has led this once-loved company to shed 810,000 subscribers